1. Overview
cliniq.one, operated by Momencraft, is committed to protecting your privacy and medical data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our telemedicine platform.
2. Zero-Storage Philosophy
cliniq.one operates on a zero-storage philosophy. Your medical data is:
- Processed in real-time session memory only
- Never committed to permanent databases
- Stored temporarily for a maximum of 24 hours to allow medical team review
- Automatically purged after the 24-hour window
3. Information We Collect
3a. Account Information
Email address, name, and role (patient or doctor) — collected during registration.
3b. Medical Information (Temporary)
Symptoms, medical history, medications, and consultation data — collected during AI medical interviews. This data is session-based and automatically purged.
3c. Technical Information
Device type, browser version, and basic usage analytics — collected for platform improvement. No personal health data is included.
4. How We Use Your Data
- To facilitate AI-powered medical intake interviews
- To route you to the appropriate medical specialist
- To generate structured clinical notes for your doctor
- To enable your doctor to provide diagnosis and treatment
- To improve platform features and AI accuracy (using anonymized, aggregated data only)
5. Data Security
We employ enterprise-grade security measures including:
- End-to-end encryption for all data in transit
- Row Level Security (RLS) on all database tables
- HIPAA-aligned data handling practices
- 19 independent safety verification layers
- No third-party data sharing
6. Third-Party Services
We use the following third-party services with strict data handling agreements:
- Supabase — Authentication and temporary session storage
- OpenAI — AI-powered medical interviews (no patient data is stored by OpenAI)
- Vercel — Web application hosting
7. Your Rights
You have the right to:
- Request deletion of your account and all associated data
- Access information about what data we hold (limited due to zero-storage)
- Opt out of non-essential cookies
- Withdraw from the beta testing program at any time
8. Data Retention
Medical consultation data: Maximum 24 hours, then automatically purged. Account data: Retained until you request deletion. Technical logs: 30 days maximum.